CHOCOLATBOX EXCHANGE & RETURNS
We will always strive to deliver your order in perfect condition and on time. If, however, your chocolates are damaged on arrival, we will be happy to offer a refund or replacement product.
If you are a consumer and have purchased any of our other products you have a right to cancel the order up to 14 days after you received the goods in accordance with the following provisions. This means that if you change your mind during this time or decide for any other reason that you do not want to receive or keep the goods, you can notify us of your decision to cancel the order and receive a refund.
The easiest way to cancel an order is to email us at shop@chocolatbox.co.uk. Your cancellation is effective from the date you send us the email.
You must return the goods to us no later than 14 days after you let us know that you wish to cancel the order.
Please return the goods to;
Chocolatbox 61 Brediland Road , Paisley , PA2 0JW
You will be responsible for the cost of returning the products to us, unless the products are damaged, not as described or there is a delay in delivery, in which case we will reimburse you for any reasonable costs you incur in returning the products to us (and will also reimburse you in full for the price of the products, together with any applicable delivery charges).
SHIPPING INFO
SHIPPING INFO UK DELIVERY Standard Tracked Delivery: £4.50 Orders under £35 - £3.95 Orders over £35 - FREE
Dispatched within 3 - 5 working days using the Royal Mail Tracked 48® Delivery service.
We use Royal Mail to deliver our orders to you. Please note a working day is Monday - Friday, excluding UK public holidays.
If you have any specific delivery instructions, please ensure you add these to your delivery note at checkout. This could be leaving an order with a neighbour or in a safe place if you’re not home. We will pass these notes on to our carrier to aid delivery – who will then either call the contact number provided or leave a card to let you know where to find your order if it has been left, or what to do next if we have missed you.
We will take all reasonable care to deliver to the exact address given. Please be sure you give us the correct address before you place your order. If you’re unsure, try the Post Office address finder, as we will not accept liability for non-delivery or mis-delivery as a result of incorrect data entry.
Track your Order
To track the progress of your order please visit your Order History under My Account and view the order details. Alternatively, you can contact our team for further help.
At ChocolatBox Paisley, we take pride in our chocolates and want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, please contact us within 14 days of receiving it and we will do our best to make it right. We do not offer refunds, but we are happy to exchange your chocolates for a different product of equal or lesser value. Please note that we cannot accept returns of opened or partially consumed products.